Member

VoIP

Voice over IP

Features

Concept

WorldVoIP

FAQ

Contact

Key features

  • Free local and International Calls to connected networks
  • Country Break out for local dial tone anywhere
  • A dedicated high speed connection with 100% SLA
  • Full global unlimited internet access
  • 100% SLA Guarantee
  • 'Always On' connection
  • Fixed cost regardless of usage
  • Connection to world class fully resillient network
  • Guaranteed Latency Figures
  • 7x24x365 Proactive Support

The Concept

Netlink Solutions offer several flavours of VoIP solutions ranging from WorldVoIP to HomeVoIP. These solutions enable a simple ADSL line plus either an IP Phone or computer to place free crystal clear calls between friends and familly, inter-office or even between different countries, and all for free.

The quality of call is better or equal to your current Telco based phone calles, and that is our guarantee.

WorldVoIP, BusinessVoIP and HomeVoIP all use the same concept - Voice over IP requires a tiny amount of bandwidth, such as an existing ADSL line to carry free voice calls.

The concept is based around a voice gateway or exchange that we manage in our secure data centers in specific country locations, such as Docklands for the UK and New York in the USA.

Just like a WEB browser finds a site on the internet, so our VoIP solutions find our secure gateways, and once your IP phone or computer is connected to our gateway you can receive incoming calls, set up a call menu for incoming calls, or move to a completely new location and the calls will automatically follow you.

No special equipment is required, plus we include the ADSL line in the service if you do not already own an ADSL service.

World VoIP

Voice over IP allows you to use your computer or an IP phone to make calls to other IP phones. We have found a typical client for this is a home user with a relative abroad or where long distance rates apply. By connecting to our Voice Gateway you will be able to ring another phone anywhere in the world connected to our voice gateway for free or at a local call rate if they do not yet have an IP enabled phone.

Talk time is free and crystal clear, plus comes with our guarantee of no hidden charges or surprises.

Office workers can now telework from home or remotely, but still be part of the company as calls are placed to the IP phone transparantly, allowing true portability of staff, and location.

To find out more or arrange a test please complete the contact form by clicking on Contact in the menu on the left.

Contact Sales

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Frequently Asked Questions


Q.   What is Voice over IP?
A.

VoIP or Voice over IP is the idea that voice calls can be carried over any standard internet connection that you are already using for your e-mail and WEB services, so why not allow free voice calls also.

Q.   Do I get a dial tone in any country I need?
A.

Currently free calls can be placed from any IP phone or computer to any other IP phone or computer, plus break out dial tone can be achieved in the UK and US, allowing free transatlantic HOPS, and then local call charges in the country being called.

Q.   Will I be charged to call a phone in the UK or USA?
A.

Yes. Where you call from say the UK to the USA, but the person being called does not have an IP phone or computer, then their normal phone will be used, and local call charges apply. These will be captured and billed back to you at a reduced billing rate.

Q.   Can my calls follow me to other locations or countries?
A.

Yes, the phone will find our voice gateway and calls will follow you. As soon as the IP phone is plugged into the internet calls will come through on the normal numbers allocated to you or your busiuness.

Q.   Can we use 0800, 0845 or 0870 numbers?
A.

Yes, any number can be used including existing numbers you may already have. It works by us allocating a number for your services and overlaying calls from your numbers to the VoIP number.

Q.   Can we have an attendent system to take and transfer calls?
A.

Yes, the voice gateway is able to include messages for your business, allocate extensions to employees, take voice messages (remote collection available) and is a fully automated voice attendent.

Q.   Can I try and test it?
A.

Yes, simply dial from the UK 02075175774. This will place a call to a gateway in London which will transfer to the United States and back again. You will be charged a local country call, but will be calling the UK Sales team via New York!

Q.   What are the benefits of Netlink Solutions Voice over IP?
A.

Free voice calls are an obvious benefit, allowing free calls between offices, homes or even countries using almost any internet connection, including Dialup, ADSL or Leased line.

This solutions allows for a virtual office so staff can work remotely or abroad but calls will come through to them, as if they were all in the same office.

Q.   Why should I choose Netlink Solutions Internet?
A.

Netlink Solutions were an early provider able to offer voice over IP (internet protocol) and now have more than 7 years managing this solution, across all type of connections and in several countries. Many clients favour WorlVoIP which allows calls between remote offices at no cost. Solutions can be integrated fully to most existing PBX systems, or layered on top if necessary.

Q.   Is Netlink Solutions Voice over IP available in my area?
A.

Voice calls can be made anywhere that an internet connection is available. If you can get dialup or broadband or faster connections then VoIP will work for you.

Q.    Can I transfer my existing VoIP/ADSL to Netlink Solutions?
A.

Yes. Transfer of ADSL servive is free, although some ISP's levy a transfer charge to make this option less attractive.

Q.   Can I still use my phone as normal?
A.

Yes. You can make normal calls, be using the internet to collect mail and make VoIP calls at the same time with no problem or loss of quality, although a minimum ADSL connection will be required for this.

Q.    What is the underlying technology?
A.

We deploy voice gateways using state of the art Mitel controllers and voice gateways. As we expand we simply deploy a new gateway in each country to accomodate customer needs.

Q.    Will I still be able to use all my existing phone services?
A.

Yes. VoIP does not affect any other services tyou may be running across the line, but transparantly piggy-backs existing internet connections.

Q.    Is VoIP available for ISDN2, E1, T1 or Home Highway?
A.

Yes. VoIP is completely connection dependent. As long as connectivity to the internet exists, free VoIP calls can be made.

Q.   What is the speed of Netlink Solutions Voice over IP service?
A.

We have taken great measures to ensure that voice calls are reduced in size to the minimum bandwidth possible to allow for clear quality calls on even the slowest lines. A voice call required 40k so several calls could be made down one low speed ADSL line.

Q.    Can I get answers to questions not listed here?
A.

Yes. Simply complete the contact form using the menu on the left or Use E-Mail and we will research the answer and add it here.

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